Status Resolution Support Services (SRSS) Programme
Service delivery arrangements for the Community Detention (CD), Community Assistance Support (CAS), Asylum Seeker Assistance Scheme (ASAS) and Unaccompanied Minors (UAMs) in Alternative Places of Detention (APODs) have been consolidated into a single integrated service delivery framework, which is known as the Status Resolution Support Service (SRSS) programme. The Department of Immigration has indicated that under the new programme, SRSS providers will deliver a full range of services to recipients who previously may have needed to move between multiple providers and programmes.
Three organisations have been contracted to deliver the SRSS Programme in Victoria. These contracts commenced on 1 September 2014, with a transition period until March 1, 2015. In Victoria, the services contracted for delivering SRSS services are:
- AMES Consortium,
- Australian Red Cross, and
- Life Without Barriers, trading as National Immigration Support Services.
Contact details for the services are in the table below:
Dandenong MSP Hub 03 8327 7370
North Melbourne MSP Hub 03 8346 8334
Shepparton 03 5823 3268 / 03 5823 3266
Dallas 03 9302 6300
Dandenong 03 8791 2400
Flagstaff 03 9926 4666
Footscray 03 9680 0177
*AMES Consortium members include: Mallee Family Care (Swan Hill), Diversitat (Geelong), Kildonan Uniting Care (Shepparton), Sunraysia Mallee Ethnic Communities Council (Mildura), Spectrum Migrant Resource Centre (Metro-North), Newhope Foundation (Metro-West) and Springvale Community Aid and Advice Bureau.
National Immigration Support Services (Life Without Barriers)
Cranbourne 03 5990 3200
Sunshine 0475 836 685
Epping To be announced
How does SRSS work?
People receiving support under SRSS will receive service under one of six SRSS bands, depending on their personal circumstances, level of need, and stage in the immigration process. The Department of Immigration will refer recipients to an SRSS provider within their region. People may also move between bands as their immigration application progresses or if their circumstances change.
Image from Australian Red Cross click to enlarge.
Asylum seekers who are not eligible for SRSS
Some asylum seekers are not eligible for case work support through SRSS. Asylum seeker support organisations like the Asylum Seeker Resource Centre provide case work support to this group.