Delivering for Diversity – Cultural Diversity Plan 2016 – 2019 plan provides a framework for the Department of Health and Human Services to embed cultural diversity in all the department’s services, programs and policies.
The Centre for Culture, Ethnicity & Health (CEH) have updated their Language Services Information Sheets, in response to sector demand and developments in language service policy. These information sheets provide useful information on how to effectively engage with language servic
The Centre for Culture, Ethnicity & Health (CEH) has launched an updated Language Services Guide, designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language se
NSW Refugee Health Service has developed a free online tool which produces an appointment letter in 17 languages. It is simple to use and fast, enabling the letter to be printed off during a consultation and given to patients before they leave your ward or clinic.
The Victorian Government Policy and Procedures: ‘Using Interpreting Services’ and ‘Effective Translations’ provide direction to Victorian Government departments and funded agencies on policy and legal obligations, and how to plan and deliver successful interpre
This is a summary of the report “Promoting the engagement of interpreters in Victorian health services” by the Victorian Foundation for Survivors of Torture (Foundation House). The report documents findings from a two year study that was undertaken in response to regular reports from
This report documents findings from a two year study that was undertaken in response to regular reports from Foundation House clients with low English proficiency about not being provided with a credentialled interpreter when accessing health care. Reports from other sources indicate
What is the credit line system? The credit line system is a DHS Victoria fund to assist in the administration of contracts for language services. Particular Department of Human Services/Department of Health (DHS/DH) program areas allocate an annual budget for their credit line/s and