Designed as a simple one-stop resource for after-hours health professionals, the package is also a useful resource for all healthcare workers who contribute to improving access for culturally and linguistically diverse patients.
The seven chapters are:
- Introduction – Defining culture and the relationship between culture and health
- Health belief systems
- Cross-cultural negotiation
- Kleineman’s Model
- Teach-back Technique
- Assessing the need for and booking interpreters
- Working with Interpreters
Health professionals accessing the online resources should find information on how:
- culture influences health and health beliefs
- to communicate with clients with low English proficiency
- to use cross cultural negotiation strategies to influence patients’ decision making processes
- to book and work effectively with a language interpreter
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