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  • Tool for clinicians

  • Specialised areas

  • Health and Wellbeing

  • Resource or Referral

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Women’s sexual and reproductive health hubs

Category: Sexual Health, Women’s Health

Sexual and reproductive health hubs are available for all Victorian women, girls and gender diverse people throughout community health services in metropolitan Melbourne and regional Victoria. You usually do not need a referral to make an appointment.

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Head to Health

Category: Mental Health

Head to Health is a free confidential service from the Australian Government. It connects you with the help and support you need to keep mentally healthy.

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Upcoming professional development opportunities
View upcoming professional development and training for 2024.

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National Immunisation Program eligibility for refugees and humanitarian entrants

Category: Immunisations

The Commonwealth guidance states that NIP vaccines are free for ‘refugees and humanitarian entrants of any age’.

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Raise Our Voices- Ethnic Communities Council of Victoria

Category: Disability Health

Raise Our Voices aims to empower and improve self-advocacy skills for people from migrant and refugee communities living with disability, their families and carers.

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AMES NDIS Support

Category: Disability Health

AMES specialise in connecting migrants and people with language barriers to services that help them thrive. But it doesn’t matter what age you are, or your nationality or background, AMES can help anyone understand the NDIS plan. AMES will communicate and help you understand your NDIS in the language you speak.

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Specialised and Intensive Services (SIS)
Specialised and Intensive Services (SIS) is a component of the Humanitarian Settlement Program (HSP) available to humanitarian entrants and other eligible visa holders who have complex needs. SIS offer clients short term needs-based support to help them access appropriate mainstream services and develop the necessary skills to manage their needs independently.

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School’s In For Refugees (SIFR)

Category: Child Youth Health

School’s In for Refugees is a Foundation House resource designed for busy school staff. We can assist your school to confidently support students’ engagement, wellbeing and achievement, and promote staff wellbeing too! Our professional learning content is easy to find and full of tips, links, resources, and good practice examples addressing primary and secondary school settings.

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Australian Multicultural Community Center (AMCC)- Disability Support services

Category: Disability Health

Provides a range of community support services and aim to support Culturally and Linguistically Diverse (CALD) communities, to gain control over their lives including youth and women group activities, learning workshops traditional and religious celebrations, seniors group activities, disability Support services, family support and health and wellbeing.

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Headspace

Category: Mental Health

If you or someone you support is between 12-25 years, it is recommended that you contact your local headspace for mental health and wellbeing support. Interpreter services are welcome.

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Parentline

Category: Mental Health

Parentline is a free phone service for parents and carers of children from birth to 18 years old. We offer confidential and anonymous counselling and support on parenting issues.

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MensLine

Category: Mental Health

MensLine Australia is a free telephone and online counselling service offering support for Australian men anywhere, anytime.

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Lifeline

Category: Mental Health

Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. Lifeline can also be accessed by phone at 13 11 14.

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Mental Health and Wellbeing Locals

Category: Mental Health

Mental Health and Wellbeing Locals are a service that supports Victorian adults to get mental health and wellbeing treatment and support closer to home. Support is free of charge, and clients don’t need a referral from a doctor or health professional. Locals are for anyone aged 26 years and over experiencing mental health or wellbeing concerns.

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Red Cross- Emergency Relief Support
Support for temporary visa holders, people seeking asylum and people with an uncertain visa status to help meet their basic needs.

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Refugee Health Nurse- Dental Programs

Category: Dental Oral Health

Refugee health nurses are located at various community health services, some of those have public dental programs.

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Refugee Health Program
The Refugee Health Program (formerly the Refugee Health Nurse Program) operates in 15 local government areas of Victoria.

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Priority Primary Care Centres (PPCC)

Category: Rural and Regional Health

Priority Primary Care Centres (PPCCs) provide GP-led care to people who need urgent care, but not an emergency response. Each PPCC is partnered with a busy emergency department. Care is available to anyone with or without a Medicare card, at no cost to the patient. (Costs may be required for imaging, pathology and other services.)

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Victorian Foundation for Survivors of Torture (Foundation House): Practice and Sector Development
With recognised expertise in torture and trauma informed care, Foundation House provides professional and organisational development to individuals and organisations involved in service delivery to people of refugee backgrounds. Courses include an introduction to the refugee and asylum seeker experience, incidental counselling and trauma focused counselling.

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Centre for Culture, Ethnicity and Health (CEH)
With a specialisation in language services, cultural competence and health literacy, CEH’s training focuses on improving organisational and individual practice relating to working with Culturally and Linguistically Diverse clients in service delivery. CEH also offers e-learning and free webinars on a range of topics.

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Centre for Multicultural Youth (CMY)
CMY delivers cross-cultural professional development and training programs that focus on working with migrant and refugee young people. CMY training is informed by cross cultural practice, cultural competency frameworks, multicultural and diversity policies, human rights legislation, youth work theories, and principles and current good practice in migrant, refugee and newly arrived youth work. CMY training offers practical strategies for project development and implementation.

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enliven Victoria
enliven Victoria offers workshops on health literacy and plain languages, as well as resources developed for CALD communities by its networks of Bicultural Workers.

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Victorian Transcultural Mental Health (VTMH)
VTMH offers a variety of mental health and cultural diversity seminars, forums and state-wide events for people with an interest in mental health and cultural diversity and/or who are working in various roles across publicly funded mental health, community, educational and social services.

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Sexual Health Victoria
Sexual Health Victoria offers a range of certificate and non-certificate courses around reproductive and sexual health.

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Refugee Health Fellows Program
The Department of Health in Victoria has funded Refugee Health fellow positions to provide support and advice to health professionals. Fellows are available by telephone and can often arrange to see you in your practice. Fellows can offer assistance with diagnosis and management, and can provide information on referral pathways for refugee and asylum seeker clients.

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Refugee Health Program
Speak with your local Refugee Health Program about how they can support you. Refugee health nurses and allied health staff are located in community health centres in areas of high refugee settlement. Refugee health nurses can provide advice on primary and specialist referral, as well as referral to relevant community groups and community services.

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Medical Practitioner Priority Line for free Interpreting services
Private medical practitioners and their practice staff can access free Interpreting Services to provide Medicare rebatable services to anyone in Australia who is eligible for Medicare. This service is available 24 hours a day, every day of the year.

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Free Interpreting Service for allied health professionals
Some privately employed allied health professionals are eligible to access the Free Interpreting Service (FIS) when delivering their services in a private practice located within approved Local Government Areas to patients who are eligible for a Medicare card.

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Fee-for-service interpreters for allied health
Interpreters are not generally funded for allied health services, however hospitals and community health centres receive funding to purchase language services.

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Asylum Seeker Resource Centre

Category: Mental Health

The ASRC Health Clinic provides people seeking asylum and refugees, who do not have Medicare, access to a free General Practitioner. The Health program also provides access to a pharmacy program and allied health services.

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Asylum Seeker Resource Centre Human Rights Law
The ASRC Human Rights Law Program (HRLP) is a Community Legal Centre auspiced by the ASRC and a member of the Federation of Community Legal Centres. The program exists to provide access to justice for refugees and people seeking asylum.

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Asylum Seeker Resource Centre (ASRC)
The ASRC Health Centre has been offering health services to people seeking asylum in Victoria since 2002 and is the largest facility of its kind in Australia. It provides a range of primary health services for people seeking asylum living in the community and prioritises people seeking asylum without access to Medicare. It plays an important role in upholding health as a human right.

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Refugee Legal
Legal assistance. Refugee Legal is Australia’s largest not-for-profit provider of free legal services in its specialist field of immigration and refugee law.

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Family & Reproductive Rights Education Program

Category: Women’s Health

FARREP provides services for women from places where female circumcision is practised. The intent of the service is to make it easier for women to get appropriate health information and care. Women can refer themselves to the FARREP program. FARREP services are usually available immediately and women can usually be seen on day of referral.

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Maternal and Child Health Service

Category: Child Youth Health, Women’s Health

Victorian Maternal and Child Health (MCH) Services work in partnership with families to care for babies and young children until they start school.

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Royal Women’s Hospital and Monash Health

Category: Women’s Health

Asylum seekers and refugees are entitled to subsidised medical care except for a small co-payment for outpatient medications and medications on discharge. Patients will need to provide supporting documentation confirming migration status from the government or from a recognised asylum support agency such as Red Cross or IHMS before their first appointment. If the documentation is not produced, patients will be billed, however, the fees will be waived if the documents are shown to the hospital at a later date.

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Genderqueer Australia Bridge Meals

Category: LGBTIQ+

Bridge Meals welcomes new migrants who are same sex attracted and/or gender diverse to join us for a free social dinner in a supportive and safe environment. This fantastic HEY Project grant initiative is a social support opportunity for LGBTIQ+ refugees and asylum seekers run by a collective of young LGBT people of colour in Melbourne.

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Switchboard

Category: LGBTIQ+

Provides peer-driven support services for the lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) people, their families, allies and communities. Switchboard also offers the Rainbow Door service.

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Rainbow Door

Category: LGBTIQ+

A free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond. Rainbow Door is connected to free multi language interpreter support service including Auslan interpreters.

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Queerspace

Category: LGBTIQ+

An organisation dedicated to upholding the wellbeing and mental health of Melbourne’s LGBTIQ+ community, who consist of lesbian, gay, bisexual, transgender and/or gender diverse, intersex, queer, questioning and asexual people.

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Queersisterhood Project

Category: LGBTIQ+

A peer-run support and advocacy group aimed to provide a space of community and belonging to queer refugee women.

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Alfred Hospital Infectious Diseases Clinic

Category: Infectious Diseases

Alfred Hospital Infectious Diseases Clinic work to prevent and to treat illness, disability and death caused by a wide range of infectious diseases. You need a referral letter from your GP or medical practitioner to access this service.

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 Victorian Eyecare Service (VES)

Category: Ear and Eye Health

The Victorian Department of Health, through the Victorian Eyecare Service, (VES) allows eligible Victorians to receive subsidised glasses, contact lenses and visual aids. During this time over two 2 million Victorians experiencing disadvantage have benefited from the service.

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Australian College of Optometry (ACO)

Category: Ear and Eye Health

Australian College of Optometry (ACO)also provide an extensive outreach program for people who have difficulty accessing traditional eye care services including people who are experiencing homelessness, refugees and asylum seekers, and people in supported residential services.

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Rural and Regional (VES)

Category: Ear and Eye Health, Rural and Regional Health

The Victorian Eyecare Service (VES) allows eligible Victorians to receive subsidised glasses, contact lenses and visual aids. VES is also available at participating optometry practices in regional Victoria.

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 GenU Disability Support Services

Category: Disability Health

GenU services are vast and super wide-ranging including disability employment services and disability individual support.

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Disability Employment Services

Category: Disability Health

As permanent residents of Australia, people who arrived in Australia as refugees are eligible to receive a range of Disability Employment Services. Eligible Temporary Protection Visa holders in receipt of Special Benefit can access the Disability Employment Services-Employment Support Service (DES-ESS) programme, which is for people with a permanent disability and with an assessed need for longer term, regular, ongoing support in the workplace.

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Disability Support Pension

Category: Disability Health

As permanent residents of Australia, people who arrived in Australia as refugees are eligible to receive the Disability Support Pension, and are also exempt from the 10-year waiting period that applies to other newly arrived residents. Centrelink has Multicultural Liaison Officers who can assist with completing forms (multilingual service phone 13 12 02). People who are seeking asylum in Australia are ineligible to receive this payment.

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Carer Allowance

Category: Disability Health

Permanent residents, including refugee and humanitarian entrants, are eligible for the Carer Allowance if they meet the usual criteria. Centrelink has Multicultural Liaison Officers who can assist with completing forms (multilingual service phone 13 12 02). People who are asylum seekers are not eligible for the Carer Allowance.

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Migrant Resource Centre-The Diversity & Disability Program

Category: Disability Health

The Diversity & Disability (DnD) Program is a disability self-advocacy program delivered at our St Albans offices. We provide support to people with disabilities who are from a culturally and linguistically diverse (CALD) background, regardless of their individual or cultural identities.

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Inclusion Melbourne

Category: Disability Health

A variety of services on offer such as Support Coordination, Specialist Support Coordination, Direct Support, Education/Training, NDIS understanding and Pre-planning, plus important Community Support options such as the Leisure Buddies and Community Visitation services from Volunteers.

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Amaze

Category: Disability Health

Amaze builds autism understanding in the community, influences policy change for autistic people and their families/supporters, and provides independent, credible information and resources to individuals, families, professionals, government and the wider community.

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Flexible Support Packages

Category: Disability Health

Flexible Support Packages (FSPs) provide short-term assistance (up to 10 weeks) that act as bridging, immediate support as longer-term inclusion is determined.

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Inclusion Support Program

Category: Disability Health

The Inclusion Support Program (ISP) supports services to build their capacity and capability in providing quality inclusive practices for all children and address participation barriers to support the inclusion of children with additional needs alongside their typically developing peers. The ISP is available to give the most vulnerable and disadvantaged children a strong start, while supporting parents into work. Financial support may also be available (to the service) under the Inclusion Development Fund (IDF) to build service inclusion capacity/capability and to support the inclusion of a particular child or children.

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CULTURA Health and Wellbeing Programs

Category: Disability Health

Cultura provides health and wellbeing programs and services to help you live a healthy and happy life, from exercise and wellbeing programs to mental health and disability support services.

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Dental Health Services Victoria

Category: Dental Oral Health

There are over 80 public dental services located in community health centres throughout metropolitan Melbourne and rural Victoria. Search for the nearest dental service to you and/or your client on the website.

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The Australian Dental Health Foundation (ADHF)

Category: Dental Oral Health

Volunteer dentists and their support staff donate their time, skills and practice facilities to provide dental treatment at no cost to patients aged from 18-65 years who have been referred to the ADHF by registered charities and not for profit organisations.

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Emergency Dental Treatment

Category: Dental Oral Health

Royal Dental Hospital of Melbourne: If the client needs an emergency appointment, please contact 1300 360 054.

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Australian Dental Association — Find a Dentist

Category: Dental Oral Health

Search for a Dentist including by location and speciality through the Australian Dental Association website.

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Dental Health Services Victoria

Category: Dental Oral Health

Dental Health Services Victoria is a public oral health agency in Victoria. The Victorian Government funds Dental Health Services Victoria to provide clinical dental services. All refugee and asylum seekers have free access to public dental services.

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Smile Squad

Category: Dental Oral Health

Povides free dental care for all Victorian public school students (from 2022). Students do not need Medicare, healthcare card or be eligible for the CDBS (see below) to participate.

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Victorian Foundation for Survivors of Torture (Foundation House): Direct Services

Category: Child Youth Health

Foundation House provides a range of specialist programs for young people from refugee backgrounds who have recently arrived in Australia, which have been developed in partnership with AMES Australia and the Centre for Multicultural Youth (CMY).

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Centre for Multicultural Youth  

Category: Child Youth Health

The Centre for Multicultural Youth is a not-for-profit organisation based in Victoria, providing specialist knowledge and support to young people from migrant and refugee backgrounds.

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Orygen Youth Mental Health

Category: Child Youth Health

Based on evidence and best practice, Orygen programs address gaps in youth mental health services, embrace mental health, alcohol and other drugs, primary care and educational services.

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Child and Adolescent Mental Health Services (CAMHS)

Category: Child Youth Health

Child and adolescent mental health services (CAMHS) provide specialist mental health treatment and care to children and adolescents up to 18 years of age.

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Royal Children’s Hospital — Immigrant Health Service

Category: Child Youth Health, Mental Health

Immigrant Health Service provides a comprehensive approach to physical and mental health for children and young people who arrived as refugees or seeking asylum. The service is free of charge for all refugee and asylum seeker children.

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Foundation House (Victorian Foundation for Survivors of Torture and Trauma): Direct Services

Category: Mental Health

Clients receive a comprehensive range of services including counselling (individual, family and/or group), mental health clinic services, complementary therapies and referral services that are free, confidential and voluntary. We also use professional interpreters as required.

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Monash Refugee Health & Wellbeing

Category: Child Youth Health, Infectious Diseases, Mental Health

Monash Health’s Refugee Health and Wellbeing service provides comprehensive primary care services and tertiary services including infectious diseases, paediatrics and psychiatry.

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Cabrini Asylum Seeker and Refugee Health Hub

Category: Mental Health

The Hub welcomes people seeking asylum who do not have a Medicare Card or who have a Medicare Card but receive no income. The Hub’s specialist mental health service provides multi-disciplinary care for clients with mental health needs, including triage, psychiatric assessment and management, therapeutic intervention, counselling, referrals and ongoing support.

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Centre for Migrant and Refugee Health

Category: Mental Health

Centre for Migrant and Refugee Health services offer a wide range of therapeutic options and approaches, which are not time-limited to support individuals, families, parents and carers of migrants, refugees and people seeking asylum. The services are delivered by accredited psychologists, psychiatrists, social workers, registered nurses, and occupational therapists using excellent carer choice in the treatment they desire with respect, integrity, and safety.

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CAREinMIND Mental Health Services

Category: Mental Health

Refugees and asylum seekers, who may receive low/no income, are eligible for CAREinMIND’s free short-term psychological counselling services. Note that a Medicare card is not required. This makes the service useful for those asylum seekers who are ineligible for Medicare.

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Preston-YOUR Community Health (PANCH)
We have a specialist medical clinic for newly arrived Refugees and Asylum Seekers that offers long appointments and assistance in understanding and navigating the healthcare and social support system in Australia.

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Life Without Barriers
Life Without Barriers can help you access the services you need while a decision is being made about your visa and immigration status.

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Settlement Services International (SSI)
The Federal Government’s Status Resolution Support Services (SRSS) program provides assistance to eligible asylum seekers, including accessing financial support, accommodation, healthcare, employment and education.

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International Health and Medical Services (IHMS)
IHMS provides healthcare to detainees within Australia’s onshore immigration detention network, as well as offshore in Nauru.

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Victorian Infectious Diseases Service (VIDS)

Category: Infectious Diseases

The Royal Melbourne Hospital provide comprehensive inpatient and outpatient services to patients with infectious diseases. Patients need a referral from their GP or healthcare provider to access this service.

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Cabrini Asylum Seeker and Refugee Health Hub
The Cabrini Asylum Seeker and Refugee Health Hub provides access to a range of health services for people seeking asylum and newly arrived refugees.

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Swan Hill District Health

Category: Rural and Regional Health

The Refugee Health Program works to meet the healthcare needs of refugees and asylum seekers living in the Swan Hill District. It is a free service. The Refugee Health Nurse will use an interpreter (as needed) to help you with your health care needs, and will refer you to other members of our health team as needed. This is a confidential service.

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Mildura — Sunraysia Community Health Services

Category: Rural and Regional Health

The Refugee Health Nurse Service seeks to optimize the long-term health of refugees by promoting accessible and culturally appropriate health care services that are innovative and responsive to the unique needs of refugees and asylum seekers residing within the Mildura district.

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Shepparton — Primary Care Connect

Category: Mental Health, Rural and Regional Health

We specialises in counselling and advocacy for migrants of refugee backgrounds or seeking asylum in Australia. We work within a trauma-informed framework to work together with individuals/families to help reduce trauma symptoms and emotional distress, build coping skills, develop problem-solving strategies and build connections within the community.

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Geelong— Barwon Health

Category: Rural and Regional Health

Refugees attend the clinic through GP referral for assessment, treatment and ongoing management by infectious diseases physicians who provide specialist support for GPs. Refugees are bulk billed under Medicare and onsite interpreters are utilised.

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Wodonga-Gateway Community Health

Category: Rural and Regional Health

Gateway Health provides medical care and support to newly arrived refugees through our Multicultural Clinic and links to other support organisations.

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Bendigo Community Health Services

Category: Rural and Regional Health

Bendigo Community Health Service offers a range of services for the local refugee communities, including the Refugee Health Nurse Service, torture and trauma counselling and humanitarian settlement support.

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Hume/Whittlesea- DPV Health
We provide inclusive healthcare services to newly-settled refugees and asylum seekers living in the Hume or Whittlesea catchment areas.

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Maribyrnong and Melton– Western Health
Western Health provides a comprehensive, integrated range of clinical services from our various sites ranging from mental health and wellbeing services, and acute tertiary services.

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NDIS and Psychosocial Disability

Category: Mental Health

People whose mental health condition is associated with a disability may be eligible for support through the National Disability Insurance Scheme (NDIS). You must, however, be a permanent resident to be eligible for the scheme.

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Child and adolescent mental health services (0-18 years)

Category: Mental Health

The Primary Health Networks (PHNs) fund a range of different low, moderate and high intensity psychosocial support services. For more information, please contact your local PHN.

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Adult specialist mental health services (16-64 years)

Category: Mental Health

People seeking asylum and on temporary protection visas are eligible.

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Mildura — Sunraysia Community Health Service

Category: Mental Health

General counselling services that provide a supportive and collaborative environment to discuss your concerns.

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Geelong — Barwon Child Youth and Family (BCYF)

Category: Mental Health

If you are a refugee or asylum seeker who has experienced torture and other traumatic events in your country of origin, or while fleeing your country, you can access torture and trauma counselling at BCYF.

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ADEC

Category: Disability Health

Action on Disability in Ethnic Communities (ADEC) is a state-wide service for people with disabilities and their carers who are from ethnic backgrounds. Their services include Access and Support, Advocacy, Education, Group Activities, Respite Program, and Transcultural Mental Health. A person must have a valid Medicare card (green or blue) to be eligible for ADEC services.

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National Disability Insurance Scheme (NDIS)

Category: Disability Health

The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life. The NDIS also connects anyone with disability to services in their community.

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Victorian Aids and Equipment Program

Category: Disability Health

The Victorian Aids and Equipment Program provides subsidised aids and equipment, home and vehicle modifications to help people live safely and independently in their own home. Re-issued items of equipment are also available at no cost to the eligible person.

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Australian Muslim Women’s Centre for Human Rights (AMWCHR)

Category: Family violence

Australian Muslim Women’s Centre for Human Rights (AMWCHR) contribute to public discourse on Muslim women’s issues, advocating for the rights of Muslim women through programs, casework, research, publications and consultancy work.

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The Orange Door

Category: Family violence

For generalist information about family violence services and support in Victoria, This website includes a service directory and translated information about what The Orange Door is, information about services available – including interpreters – locations and opening hours.

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Safe and Equal

Category: Family violence

Safe and Equal, over thirty years of experience in advocacy and innovation for change in the family violence sector. Connecting strength, capacity, and resources for greater impact, Safe and Equal is the peak body for Victoria’s specialist family violence services supporting victim survivors.

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The Salvation Army

Category: Family violence

The Salvation Army provides a wide range of services around the country to support women and women with children impacted by domestic and family violence.

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InTouch Multicultural Centre Against Family Violence

Category: Family violence

InTouch Multicultural Centre Against Family Violence is state-wide specialist family violence service that works with women from migrant and refugee backgrounds, their families and their communities in Victoria. InTouch provide case management to women, training, conduct research, and run community-based projects in order to address the issue of family violence in the community.

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Utopia Refugee and Asylum Seeker Health
Bulk-billed medical services are provided to refugees and asylum seekers by GPs who are experienced in refugee health, refugee health nurses, social and emotional well-being. This service is located in Hoppers Crossing.

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IPC Health Refugee Health Program
Refugee Health Nurses, Community Case Workers and allied health at Sunshine and Hoppers Crossing. GP clinics at Hoppers Crossing, Deer Park and Wyndham Vale.

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