What is the credit line system? The credit line system is a DHS Victoria fund to assist in the administration of contracts for language services.
Particular Department of Human Services/Department of Health (DHS/DH) program areas allocate an annual budget for their credit line/s and this budget is used to provide language services to their funded services. Department of Human Services/Department of Health programs allocate an annual budget for their credit line/s. Program areas also determine what Department of Human Services/Department of Health funded agencies or Department of Human Services/Department of Health staff will be eligible to access the credit lines. (See Part 2 for eligibility information and Part 3 for a list of the credit lines.)
The funds in the credit line can only be used for language services provided by ONCALL. Three types of language services are available:
- Telephone interpreting
- On-site interpreting (spoken languages and Auslan)
- Translation (only available through some credit lines – check part 3 for program specific conditions)
Services are available 24 hours a day, 7 days a week.
Where possible, please book all language services, including telephone interpreting, ahead of time and arrange these services within normal business hours. It is understood that this is not always possible and ONCALL is contracted to provide out-of-hours services.
If you need an immediate, urgent service, please consider whether a telephone interpreter will meet your needs.
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