• Tool for clinicians

  • Specialised areas

  • Health and Wellbeing

  • Resource or Referral

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Women’s sexual and reproductive health hubs

Category: Sexual Health, Women’s Health

Sexual and reproductive health hubs are available for all Victorian women, girls and gender diverse people throughout community health services in metropolitan Melbourne and regional Victoria. You usually do not need a referral to make an appointment.

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Head to Health

Category: Mental Health

Head to Health is a free confidential service from the Australian Government. It connects you with the help and support you need to keep mentally healthy.

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Upcoming professional development opportunities
View upcoming professional development and training for 2024.

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National Immunisation Program eligibility for refugees and humanitarian entrants

Category: Immunisations

The Commonwealth guidance states that NIP vaccines are free for ‘refugees and humanitarian entrants of any age’.

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Raise Our Voices- Ethnic Communities Council of Victoria

Category: Disability Health

Raise Our Voices aims to empower and improve self-advocacy skills for people from migrant and refugee communities living with disability, their families and carers.

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AMES NDIS Support

Category: Disability Health

AMES specialise in connecting migrants and people with language barriers to services that help them thrive. But it doesn’t matter what age you are, or your nationality or background, AMES can help anyone understand the NDIS plan. AMES will communicate and help you understand your NDIS in the language you speak.

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Specialised and Intensive Services (SIS)
Specialised and Intensive Services (SIS) is a component of the Humanitarian Settlement Program (HSP) available to humanitarian entrants and other eligible visa holders who have complex needs. SIS offer clients short term needs-based support to help them access appropriate mainstream services and develop the necessary skills to manage their needs independently.

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School’s In For Refugees (SIFR)

Category: Child Youth Health

School’s In for Refugees is a Foundation House resource designed for busy school staff. We can assist your school to confidently support students’ engagement, wellbeing and achievement, and promote staff wellbeing too! Our professional learning content is easy to find and full of tips, links, resources, and good practice examples addressing primary and secondary school settings.

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Australian Multicultural Community Center (AMCC)- Disability Support services

Category: Disability Health

Provides a range of community support services and aim to support Culturally and Linguistically Diverse (CALD) communities, to gain control over their lives including youth and women group activities, learning workshops traditional and religious celebrations, seniors group activities, disability Support services, family support and health and wellbeing.

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Headspace

Category: Mental Health

If you or someone you support is between 12-25 years, it is recommended that you contact your local headspace for mental health and wellbeing support. Interpreter services are welcome.

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Parentline

Category: Mental Health

Parentline is a free phone service for parents and carers of children from birth to 18 years old. We offer confidential and anonymous counselling and support on parenting issues.

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MensLine

Category: Mental Health

MensLine Australia is a free telephone and online counselling service offering support for Australian men anywhere, anytime.

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Lifeline

Category: Mental Health

Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. Lifeline can also be accessed by phone at 13 11 14.

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Mental Health and Wellbeing Locals

Category: Mental Health

Mental Health and Wellbeing Locals are a service that supports Victorian adults to get mental health and wellbeing treatment and support closer to home. Support is free of charge, and clients don’t need a referral from a doctor or health professional. Locals are for anyone aged 26 years and over experiencing mental health or wellbeing concerns.

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Red Cross- Emergency Relief Support
Support for temporary visa holders, people seeking asylum and people with an uncertain visa status to help meet their basic needs.

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Refugee Health Nurse- Dental Programs

Category: Dental Oral Health

Refugee health nurses are located at various community health services, some of those have public dental programs.

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Refugee Health Program
The Refugee Health Program (formerly the Refugee Health Nurse Program) operates in 15 local government areas of Victoria.

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Priority Primary Care Centres (PPCC)

Category: Rural and Regional Health

Priority Primary Care Centres (PPCCs) provide GP-led care to people who need urgent care, but not an emergency response. Each PPCC is partnered with a busy emergency department. Care is available to anyone with or without a Medicare card, at no cost to the patient. (Costs may be required for imaging, pathology and other services.)

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Victorian Foundation for Survivors of Torture (Foundation House): Practice and Sector Development
With recognised expertise in torture and trauma informed care, Foundation House provides professional and organisational development to individuals and organisations involved in service delivery to people of refugee backgrounds. Courses include an introduction to the refugee and asylum seeker experience, incidental counselling and trauma focused counselling.

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Centre for Culture, Ethnicity and Health (CEH)
With a specialisation in language services, cultural competence and health literacy, CEH’s training focuses on improving organisational and individual practice relating to working with Culturally and Linguistically Diverse clients in service delivery. CEH also offers e-learning and free webinars on a range of topics.

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Centre for Multicultural Youth (CMY)
CMY delivers cross-cultural professional development and training programs that focus on working with migrant and refugee young people. CMY training is informed by cross cultural practice, cultural competency frameworks, multicultural and diversity policies, human rights legislation, youth work theories, and principles and current good practice in migrant, refugee and newly arrived youth work. CMY training offers practical strategies for project development and implementation.

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enliven Victoria
enliven Victoria offers workshops on health literacy and plain languages, as well as resources developed for CALD communities by its networks of Bicultural Workers.

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Victorian Transcultural Mental Health (VTMH)
VTMH offers a variety of mental health and cultural diversity seminars, forums and state-wide events for people with an interest in mental health and cultural diversity and/or who are working in various roles across publicly funded mental health, community, educational and social services.

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Sexual Health Victoria
Sexual Health Victoria offers a range of certificate and non-certificate courses around reproductive and sexual health.

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Refugee Health Fellows Program
The Department of Health in Victoria has funded Refugee Health fellow positions to provide support and advice to health professionals. Fellows are available by telephone and can often arrange to see you in your practice. Fellows can offer assistance with diagnosis and management, and can provide information on referral pathways for refugee and asylum seeker clients.

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Refugee Health Program
Speak with your local Refugee Health Program about how they can support you. Refugee health nurses and allied health staff are located in community health centres in areas of high refugee settlement. Refugee health nurses can provide advice on primary and specialist referral, as well as referral to relevant community groups and community services.

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Medical Practitioner Priority Line for free Interpreting services
Private medical practitioners and their practice staff can access free Interpreting Services to provide Medicare rebatable services to anyone in Australia who is eligible for Medicare. This service is available 24 hours a day, every day of the year.

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Free Interpreting Service for allied health professionals
Some privately employed allied health professionals are eligible to access the Free Interpreting Service (FIS) when delivering their services in a private practice located within approved Local Government Areas to patients who are eligible for a Medicare card.

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Fee-for-service interpreters for allied health
Interpreters are not generally funded for allied health services, however hospitals and community health centres receive funding to purchase language services.

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Asylum Seeker Resource Centre

Category: Mental Health

The ASRC Health Clinic provides people seeking asylum and refugees, who do not have Medicare, access to a free General Practitioner. The Health program also provides access to a pharmacy program and allied health services.

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Asylum Seeker Resource Centre Human Rights Law
The ASRC Human Rights Law Program (HRLP) is a Community Legal Centre auspiced by the ASRC and a member of the Federation of Community Legal Centres. The program exists to provide access to justice for refugees and people seeking asylum.

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Asylum Seeker Resource Centre (ASRC)
The ASRC Health Centre has been offering health services to people seeking asylum in Victoria since 2002 and is the largest facility of its kind in Australia. It provides a range of primary health services for people seeking asylum living in the community and prioritises people seeking asylum without access to Medicare. It plays an important role in upholding health as a human right.

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Refugee Legal
Legal assistance. Refugee Legal is Australia’s largest not-for-profit provider of free legal services in its specialist field of immigration and refugee law.

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Family & Reproductive Rights Education Program

Category: Women’s Health

FARREP provides services for women from places where female circumcision is practised. The intent of the service is to make it easier for women to get appropriate health information and care. Women can refer themselves to the FARREP program. FARREP services are usually available immediately and women can usually be seen on day of referral.

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Maternal and Child Health Service

Category: Child Youth Health, Women’s Health

Victorian Maternal and Child Health (MCH) Services work in partnership with families to care for babies and young children until they start school.

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Royal Women’s Hospital and Monash Health

Category: Women’s Health

Asylum seekers and refugees are entitled to subsidised medical care except for a small co-payment for outpatient medications and medications on discharge. Patients will need to provide supporting documentation confirming migration status from the government or from a recognised asylum support agency such as Red Cross or IHMS before their first appointment. If the documentation is not produced, patients will be billed, however, the fees will be waived if the documents are shown to the hospital at a later date.

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Genderqueer Australia Bridge Meals

Category: LGBTIQ+

Bridge Meals welcomes new migrants who are same sex attracted and/or gender diverse to join us for a free social dinner in a supportive and safe environment. This fantastic HEY Project grant initiative is a social support opportunity for LGBTIQ+ refugees and asylum seekers run by a collective of young LGBT people of colour in Melbourne.

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Switchboard

Category: LGBTIQ+

Provides peer-driven support services for the lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) people, their families, allies and communities. Switchboard also offers the Rainbow Door service.

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Rainbow Door

Category: LGBTIQ+

A free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond. Rainbow Door is connected to free multi language interpreter support service including Auslan interpreters.

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Queerspace

Category: LGBTIQ+

An organisation dedicated to upholding the wellbeing and mental health of Melbourne’s LGBTIQ+ community, who consist of lesbian, gay, bisexual, transgender and/or gender diverse, intersex, queer, questioning and asexual people.

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Queersisterhood Project

Category: LGBTIQ+

A peer-run support and advocacy group aimed to provide a space of community and belonging to queer refugee women.

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Best practice guide for migrant and refugee inclusive disaster preparedness, response, and recovery
Best practice guide to support service providers, emergency response agencies, healthcare providers, non-government and community organisations who are working with migrant and refugee communities as part of their disaster preparedness, response, and recovery efforts.

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Health checks for women (Poster)

Category: Women’s Health

A handy guide to the health checks women need, and when to get them. Available in English, Vietnamese, Karen, Chinese Traditional and Chinese Simplified.

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PHN Multicultural Framework
The PHN Multicultural Framework provides high-level guidance and best practice actions to support PHNs to deliver locally informed and relevant responses in partnership with other stakeholders.

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National Immunisation Program eligibility for refugees and humanitarian entrants
The Commonwealth guidance states that NIP vaccines are free for ‘refugees and humanitarian entrants of any age’.

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Helpful information for GPs seeing a patient from refugee background
This resource was developed by the Refugee Health Network Queensland

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Factsheet on health requirements for protection visa applicants
Applicants for Protection visas are required to undergo medical examinations, however you will not be prevented from being granted a visa if you have a medical condition or are accessing any medical or disability services. Find out more here.

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Bendigo Community Health Services – Emergency Preparedness Hub

Category: Rural and Regional Health

The hub builds the capacity for former refugees and emergency providers to better prepare for and manage severe weather events. Through a collaborative approach with SES, CFA, City of Greater Bendigo emergency staff and BCHS staff of refugee lived experience, the hub features co-designed fact sheets and videos in the Karen, Dari and Dinka languages.

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Australian Fire Danger Rating System Communications Kit
Four animations have been developed to help community members understand the changes to the Fire Danger Rating system, better understand what each level means and what they need to do in response to the level when it is declared. The animation are available in 12 languages.

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Fire Safety Translations
Please find information about fire safety in your language. There are over 40 languages to choose from published by Country Fire Authority (CFA).

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Bushfire Safety (In Easy English)
Find reports on 'Fire Danger Ratings' and 'Leave early before a bushfire starts' published by CFA. Easy English is an accessible format that uses images, everyday words and simple sentences to help readers understand the information.

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Fire Safety Video (in Karen)
CFA have released a video on Fire Safety in Karen language with the local community in Nhill, Victoria.

View Video here

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Catch up vaccinations

Category: Immunisations

The Immunisation Unit at the Department of Health has created a new webpage to support immunisers through the vaccination catch-up journey with their patients.

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Catch-up immunisation in refugees

Category: Immunisations

Vaccine preventable diseases (VPD) are endemic and/or epidemic in countries of origin of refugee families, and disruptions to health care may affect vaccine quality and access to vaccination. Information on vaccination coverage and disease status in country of origin is available from the World Health Organization (WHO), including immunisation schedules by country.

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National Immunisation Program Schedule

Category: Immunisations

The National Immunisation Program (NIP) Schedule is a series of immunisations given at specific times throughout your life. The immunisations range from birth through to adulthood.

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Influenza vaccination

Category: Immunisations

Influenza can be serious. The best way to protect against influenza is to get vaccinated each year. For some people the vaccine is free.

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COVID-19 booster vaccine advice

Category: Immunisations

Learn about booster doses for COVID-19 vaccines, who they are for, when you need one and how to get it.

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National Immunisation Program (NIP) Schedule

Category: Immunisations

The National Immunisation Program (NIP) Schedule is a series of immunisations given at specific times throughout your life. The immunisations range from birth through to adulthood.

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Catch up vaccinations for refugees and asylum seekers in Victoria

Category: Immunisations

This resource was designed for refugee and migrant communities in Victoria about catch-up vaccinations.

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Life! Program

Category: Health Literacy

The Life! program is a free type 2 diabetes, heart disease and stroke prevention program that is funded by the Victorian Government and managed by Diabetes Victoria. The program is delivered in English, Arabic, Vietnamese, and Chinese (Cantonese/Mandarin).

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Glossary of terms – Accessing mental health services

Category: Mental Health

This glossary is designed to help you understand the technical terms related to mental health services in Victoria. In particular, it explains the terms used in the ‘Mental health services’ video. It may also help the work of interpreters in this area.

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Interpreting Services for PHN-Commissioned mental health services

Category: Mental Health

As a provider of mental health services funded by a Primary Health Network, your organisation is now able to access interpreting Services funded by the Australian Government through the National Translating and Interpreting Services (TIS National).

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Access to mental health local services in twenty-one languages

Category: Mental Health

Multicultural Centre for Women’s Health and Victorian State Government has developed videos about access to mental health local services in twenty-one languages.

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Healthcare for people from refugee backgrounds and people seeking asylum- RACGP
The RACGP recognises the complexity of health care needs of people from refugee backgrounds. General practitioners have a key role to play in supporting this group, but they need to be supported through access to interpreters, appropriate education and training, evidence-based research, a coordinated approach between health services, and guided by a national strategy.

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Working with patients from refugee background: GP Administration Tips
A brief guideline on GP Administration tips when working with patients from refugee backgrounds.

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Working effectively with interpreters to support families from refugee backgrounds
A brief guideline on how to work effectively with interpreters to support families from refugee backgrounds.

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National Cervical Screening Program – Cervical screening explained (videos)

Category: Women’s Health

This video provides an overview of the National Cervical Screening Program. It outlines what a Cervical Screening Test is and the test options available to participants.

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How to take your own HPV test (translations available)

Category: Women’s Health

Self-collection is now an option for all participants in routine cervical screening. 'How to Take Your Own HPV Test' is available in multiple languages.

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Factsheets on difference between new mental health locals and existing hubs

Category: Mental Health

Victoria’s mental health and wellbeing system is transforming, with mental health and wellbeing hubs being phased out, and mental health and wellbeing locals established.

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Country Fire Authority Victoria: Fire Safety in other languages
We want to make sure that all Victorians understand the importance of fire safety and what they can do to improve their own safety. These in-language resources have been developed for you to share with your community.

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Vic Emergency
The VicEmergency website provides a centralised location for Victorians to access timely emergency information and warnings.

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Vic SES- Information in other languages
To assist people from multicultural communities, important information is available in a number of languages.

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Our Voice – Our Experience: Floods in Shepparton
In a special partnership between Human Chapters and Regional Victorians of Colour, engaging in conversations with community members about their experience of the recent floods in regional Victoria. Neha Samar and Arti Shah participate in this conversation about the multicultural experience of the recent floods.

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National Ethnic & Multicultural Broadcasting Council- Victorian Flood Payments Explainer
There are several different payments you may be able to get if you live in a flooded area and have had to leave your home or your home or business has been damaged or destroyed by floods.

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Healthy Mind, Healthy Family, Healthy Community (Arabic)

Category: Mental Health

Healthy Mind, Healthy Family, Healthy Community is a video produced by members of the Syrian and Iraqi Community Advisory Group of the Diverse Communities Mental Health and Wellbeing Project. This video is in Arabic.

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Hope and Life (Dari)

Category: Mental Health

Hope and Life is a video produced by members of the Communities from Afghanistan Advisory Group of the Diverse Communities Mental Health and Wellbeing Project. This video is in Dari.

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Emergency Preparedness Program: Fire, Flood and Heat Health 2022-2023

Category: Rural and Regional Health

Bendigo Community Health Service delivered this project to provide access to detailed visual and culturally appropriate, user-friendly easily understood resources related to emergency preparedness; fire, flood, heat, and information sessions and resources to support residents of refugee background.

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Our Health, Our Mind: Mental health needs in Muslim migrant and refugee communities

Category: Mental Health

Report by the Australian Muslim Women's Centre for Human Rights on community members' understanding of mental health and mental health issues, including summary of key findings and recommendations.

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Listening to women’s voices

Category: Women’s Health

Results of the Victorian Women's Health Survey 2023 conducted by Engage Victoria.

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Refugee Women’s Health Community Consultation

Category: Women’s Health

The Refugee Women’s Health Community Consultation Report, released by the Victorian Refugee Health Network, shares key findings and recommendations to inform implementation of the Victorian Government’s reform initiatives in Women’s Health.

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Exploring Barriers and Facilitators to the Use of Qualified Interpreters in Health
The purpose of the paper is to summarise available evidence regarding the use and failure to use qualified interpreters in various health settings and describe the main barriers and facilitators to the use of qualified interpreters in health settings.

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Promoting the engagement of interpreters in Victorian health services
Evidence shows that there are many occasions when credentialled interpreters are not engaged even though they should be, creating risks for both clients and health practitioners.

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Immunisation Fact Sheet: For case workers working with refugees and asylum seekers

Category: Immunisations

This information sheet is to inform case workers in Victoria about immunisation policy and considerations for people of refugee backgrounds.

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The Social Determinants of mental health and disorder: evidence, prevention and recommendations

Category: Mental Health

In this paper we provide a roadmap to address the social determinants that cause mental ill health. Relying as far as possible on high-quality evidence, we first map out the literature that supports a causal link between social determinants and later mental health outcomes.

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Chronic health conditions among culturally and linguistically diverse Australians, 2021
People from culturally and linguistically diverse (CALD) backgrounds are identified as a priority population in a number of key Australian Government health strategies. This web report is part of a program of work on the health status of CALD people in Australia and presents data on the prevalence of chronic conditions reported by CALD Australians in the Australian Bureau of Statistics’ 2021 Census of Population and Housing.

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‘Set the PACE’ report

Category: Women’s Health

This resource is developed by the Multicultural Centre for Women’s Health(MCWH) for individuals and organisations working to implement leadership programs for migrant and refugee women, non-binary and gender diverse people.

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Mental deterioration of refugees and asylum seekers with uncertain legal status in Australia: Perceptions and responses of legal representatives

Category: Mental Health

In 2014 Australia introduced a ‘fast track assessment’ (FTA) system of processing refugee claims for asylum seekers who arrived by boat, those found to be refugees were only eligible for temporary residence. Legal professionals play a pivotal role in protecting the rights of asylum seekers and gain unique insight into the impact of the legal system has on clients mental health.

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The mental health effects of changing from insecure to secure visas for refugees

Category: Mental Health

This online longitudinal study investigated whether refugees who transitioned from low visa security (e.g. short-term transient visas) to medium (e.g. temporary protection visas) or high visa (e.g. permanent visas) security showed changes in depression symptoms, social difficulties and immigration-related fears.

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Guide for clinicians working with interpreters in healthcare settings
This Guide focuses specifically on effective communication and working with interpreters and seeks to provide relevant recommended approaches and evidence-based goodpractice points.

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Mental health and Wellbeing Workforce Strategy 2021-2024

Category: Mental Health

The mental health and wellbeing workforce plays a key role in the mental health system reforms. The Mental Health and Wellbeing Workforce Strategy 2021-2024 identifies the gaps and the challenges in getting workers skilled up and provides a pathway towards building a workforce to deliver appropriate care.

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Looking after ourselves & others: Community support services in Greater Shepparton
There are a range of support services throughout our community in Greater Shepparton who can help during difficult times. This brochure outlines a few of those available.

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Valuing strengths, building resilience: Improving emergency management outcomes for multicultural communities in Victoria
The COVID-19 pandemic and the increasing threats posed by climate change are reshaping the disaster resilience and emergency management policies of our time. Since 2009 and the devastating Black Saturday bushfires, Victoria has embarked on ambitious, whole-of-system reforms of the emergency management sector.

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Data Bulletin: Quarter 4 2023
Find the latest settlement data compiled and published by the Victorian Refugee Health Network.

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Data Bulletin: Quarter 3 2023
Find the latest settlement data compiled and published by the Victorian Refugee Health Network.

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Data Bulletin: Quarter 2 2023
Find the latest settlement data compiled and published by the Victorian Refugee Health Network.

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Data Bulletin: Quarter 1 2023
Find the latest settlement data compiled and published by the Victorian Refugee Health Network.

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Data Bulletin: Quarter 4 2022
Find the latest settlement data compiled and published by the Victorian Refugee Health Network.

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Data Bulletin: Quarter 3 2022
Find the latest settlement data compiled and published by the Victorian Refugee Health Network.

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Data Bulletin: Quarter 2 2022
Find the latest settlement data compiled and published by the Victorian Refugee Health Network.

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Data Bulletin: Quarter 1 2022
Find the latest settlement data compiled and published by the Victorian Refugee Health Network.

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