Tag » Communication

The Talking about health and experiences of using health services with people from refugee backgrounds project conducted 115 consultations with people from refugee backgrounds, including people seeking asylum, in Victoria in March and April 2016. The consultations asked people about t

Communication with a person from a refugee background may be affected by language and cultural differences as well as social, economic and political experiences.  It is important for an accredited interpreter (i.e. not a family member) to be offered to ensure ethical, safe and high qu

The Teach-back technique is a best practice communications method for addressing health literacy, and can be used with all patients to reduce misunderstanding and better engage them in their care. The technique focuses on the use of clear, simple language when speaking with patients a

The Victorian Refugee and Asylum Seeker Health Action Plan 2014-2018 was launched by the Hon. David Davis, Victorian Minister for Health, on 19 June 2014.  The plan was the result of a collaboration between the Department of Health and the Victorian Refugee Health Network, and involve

This report documents findings from a two year study that was undertaken in response to regular reports from Foundation House clients with low English proficiency about not being provided with a credentialled interpreter when accessing health care. Reports from other sources indicate