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This report documents findings from a two year study that was undertaken in response to regular reports from Foundation House clients with low English proficiency about not being provided with a credentialled interpreter when accessing health care. Reports from other sources indicate

What is the credit line system? The credit line system is a DHS Victoria  fund to assist in the administration of  contracts for language services. Particular Department of Human Services/Department of Health (DHS/DH) program areas allocate an annual budget for their credit line/s and