Tag » Language services

Recent research with refugee families and specialist service providers looks at both mainstream and specialist migrant and refugee services that are critical to supporting the resettlement of refugee families in Australia.

This discussion paper was written in response to increasing concerns by health services and multicultural advocates regarding the low levels of awareness among culturally diverse communities about the role and engagement of accredited interpreters. The paper examines whether culturall

This information sheet focuses on “teach-back” and how it can be an effective method for health practitioners in general and when used via an interpreter.

This policy and practice brief reports on the learnings and achievements of the Bridging the Gap initiative Language in Labour. The initiative found that improving interpreter engagement in high intensity hospital birth suites is possible with supportive leadership, multidisciplinary

The Centre for Culture, Ethnicity & Health (CEH) have updated their Language Services Information Sheets, in response to sector demand and developments in language service policy. These information sheets provide useful information on how to effectively engage with language servic

The Centre for Culture, Ethnicity & Health (CEH) has launched an updated Language Services Guide, designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language se

NSW Refugee Health Service has developed a free online tool which produces an appointment letter in 17 languages.  It is simple to use and  fast, enabling the letter to be printed off during a consultation and given to patients before they leave your ward or clinic.

The Victorian Government Policy and Procedures: ‘Using Interpreting Services’ and ‘Effective Translations’ provide direction to Victorian Government departments and funded agencies on policy and legal obligations, and how to plan and deliver successful interpre

This is a summary of the report “Promoting the engagement of interpreters in Victorian health services” by the Victorian Foundation for Survivors of Torture (Foundation House). The report documents findings from a two year study that was undertaken in response to regular reports from

This paper, produced in April 2012,  summarises evidence regarding the importance of using qualified interpreters, their use in various health settings and the main barriers and facilitators to their use. The catalyst for the paper were regular reports from Foundation House clients wi