A “better service” promoting “better experiences”: Midwives’ experiences working in a caseload service for women of refugee backgrounds

Women of refugee backgrounds living in high-income countries experience health inequities. One contributing factor is maternity services that are unresponsive to their particular needs. In 2016, after a service evaluation identified significant issues, an Australian tertiary hospital redesigned a service for women of refugee backgrounds by incorporating continuity of midwifery carer with 24/7 phone access to midwives and interpreters. Midwives provided group antenatal care at a community venue with an onsite social worker, interpreters, and postnatal care at home. There is a dearth of literature describing midwives’ experiences of working in such services.